Your privacy is a matter of the utmost importance to Charly Therapy. Therefore, we have a policy that establishes how your personal data is treated and protected.

You can send us your comments or suggestions by email to info@charlytherapy.com.

Who is responsible for the processing of your personal data?

The company Vistachic SL is responsible for the processing of the personal data that you provide us and is responsible for the aforementioned personal data in accordance with the applicable regulations on data protection.

Vistachic SL is a registered company, under number B66575275, and with fiscal address at C/ Zamora 46, 6-3, 08005 Barcelona (Spain). We run https://www.charlytherapy.com/ (the “Web”), so we are responsible for the treatment of the information provided and obtained through the Web, which will be included in our personal data files. The fields with an asterisk (*) are mandatory for the provision of the service through the Web.

Data Collection

We may collect different types of information when placing your order.

We collect and process information in order to be able to offer our services correctly.

We can collect different types of information when we detect that you want to place an order on the Web. We may ask you for information such as the method of treatment, name, email address, address, delivery address (if different), telephone number, payment details, payment card or bank account information, and address IP.

In order to process the order and offer you the best service we need the above information.

We may also use such information to identify our customers in order to improve our service and business. We may send you personalized marketing communications by email, send you certain information that we think may be of interest to you.

We may be able to provide certain personal information to third parties (such as the courier company that will have knowledge of your address).

Banking information must be accurate and not misleading.

The information about your orders will be stored and you will always have access to it in your user account.

We are not responsible for the misuse of passwords.

We will not share our personal information with third parties located outside the European Economic Community.

Cookies

To access the Web, they require the activation of said cookies. Cookies are small text files that allow your computer to be identified as a unique user on our server each time you visit certain Web pages.

Cookies allow you to recognize your IP so that access to the web is faster (remembering your identity only to enter). We assure you that our use of cookies does not contain viruses or personal or private information.

Use of personal data

While you are using the Charly Therapy services, we will process and store your personal data to be able to prepare your orders and send them home, improve your user experience on our website, resolve any type of incident as quickly as possible, recommend products that you you have forgotten in your basket, inform you of offers so that you save the most on your purchases and to detect, investigate and mitigate possible cases of fraud in the use of our platform. In short, to be able to offer you the best service that an online store can offer.

Regarding your purchases at Charly Therapy, we analyze your purchased products and create micro profiles to be able to offer you tailored recommendations and offers, for example: if you frequently buy oversized sunglasses, the system will identify you as a customer with a predilection for those products from the oversized sunglasses category. This type of data is only used by Charly Therapy and is not communicated to anyone else.

Your data can also be used to run contests in which our customers can be awarded with items from the store.

Once you request the deletion of data from Charly Therapy (see below) your personal data will be dissociated from you; that means that nobody will be able to identify you with the data that remains in our systems. This dissociated information that we will keep will be used for statistical and/or commercial purposes by Charly Therapy.

Security

In any case, the client is responsible for the protection of his password.

We implement all measures within our power to guarantee the security and privacy of your information. We store your data on a secure server. Regarding card information, we use encryption procedures with SSL (Secure Socket Layer) protocols, one of the most advanced and effective data protection systems currently available.

Only the Bank and PayPal have access to the bank details linked to these means of payment, so that Charly Therapy does not know or record data during the payment operation or at any other time.

Charly Therapy guarantees the confidentiality of your Personal Data and that it will not be transferred to third parties without your knowledge. However, Charly Therapy will disclose to the competent public authorities the Personal Data and any other information that is in its possession or is accessible through its systems and is required in accordance with the applicable legal and regulatory provisions.

What are your rights?

The use of the web and the remission of the data implies your consent to the use of the data established in this privacy policy.

Your rights

Access right:

You have the right to request your personal data that we have, contact us at hola@charlytherapy.com and we will provide it to you.

Right of portability:

Whenever Charly Therapy processes your personal data through automated means based on your consent or agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format transferred to your name or to a third. It will only include the personal data that you have provided us.

Right to rectification:

You have the right to request the rectification of your personal data if it is inaccurate, including the right to complete data that appears incomplete. If you have a Charly Therapy account or a subscription to the Charly Therapy newsletter, you can edit your personal data in that account and on the subscription pages.

Right to erasure:

You have the right to obtain without undue delay the deletion of any of your personal data processed by Charly Therapy at any time, except in the following situations:

  • You have a pending issue with Customer Service.
  • You have a pending order that hasn't shipped or hasn't shipped yet.
  • You have an outstanding debt with Charly Therapy, regardless of the payment method.
  • It is suspected or confirmed that you have misused our services in the last four years.
  • your debt has been transferred to a third party in the last three years, or in the last year in the case of customers deceased.
  • Your credit application has been denied in the last three months.
  • you have made a purchase so we will keep your personal data in relation to the transaction by accounting regulations.

Right to limitation in processing:

You have the right to request that Charly Therapy limit the processing of your personal data in the following circumstances:

  • If you oppose the processing of your data based on the legitimate interest of Charly Therapy, Charly Therapy must limit any processing of such data pending verification of legitimate interest.
  • if you claim that your personal data is incorrect, Charly Therapy must limit any processing of such data until its accuracy is verified of the same.
  • If the processing is unlawful, you can object to the deletion of the personal data and instead request the limitation of its use.
  • if Charly Therapy no longer needs the personal data, but you need them for the formulation, exercise or defense of claims.

Right to file a claim with a control authority:

If you consider that Charly Therapy treats your data incorrectly, you can contact us (hello@charlytherapy.com) . You also have the right to file a complaint with the competent data protection authority.

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