Who is responsible for the processing of your data?

The controller of your personal data is VISTACHIC S.L.U. (hereinafter, "Charly Therapy"), with N.I.F. B66575275, and domiciled in C/ Zamora 46, 6-3, 08005 Barcelona (Spain).

This Privacy Policy regulates the access and use of the Platform (hereinafter, the "Platform") that CHARLY THERAPY makes available to Internet users (hereinafter, the "Users") interested in the contents (hereinafter, the "Contents") and services (hereinafter, the "Services") offered by CHARLY THERAPY on it.

Contact e-mail: hola@charlytherapy.com



Please read carefully and follow the following recommendations:

  • Keep your computer equipped with properly updated antivirus software against malicious software and spyware applications that may endanger your Internet browsing and the information hosted on your computer.


  • Read and review this Privacy Policy and all legal texts made available by CHARLY THERAPY on the Platform.


Information about the data that CHARLY THERAPY collects through the Platform.

For the proper functioning of the Platform, CHARLY THERAPY may have access to the following data provided, if any, by User:

  1. Identification data: name and surname of the User.
  2. Contact data: email, telephone and postal address.


Why is CHARLY THERAPY legitimized to process your data?

CHARLY THERAPY's basis of legitimization for the processing of Users' data through this Platform is the consent of the Users to the processing of their personal data and the need to execute a contract between CHARLY THERAPY and the User.


In this sense, CHARLY THERAPY processes the personal data of the Users in order to manage the purchase and delivery of the products sold on its Platform, as well as to send information and commercial communications about its products and services requested by the Users.


By accepting this Privacy Policy and checking the corresponding boxes, the User consents to such processing.

CHARLY THERAPY takes the protection of your privacy and personal data very seriously. For this reason, your personal data is kept securely and treated with the utmost care in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (the "General Data Protection Regulation" or "Data Protection Regulation or GDPR").

This Privacy Policy regulates the access and use of the service that CHARLY THERAPY makes available to the User interested in the services and content hosted on the Platform.

Regarding this point, the User may withdraw his/her consent at any time by sending a message to the following email address: hola@charlytherapy.com without affecting the lawfulness of the processing based on the consent prior to its withdrawal.


What are the purposes of the processing of your personal data?

Your personal data collected by CHARLY THERAPY may be used for the following purposes, according to the consent given in the corresponding registration form:

  • To allow CHARLY THERAPY to provide the sales services of the products offered on its Platform.
  • To receive by letter, telephone, e-mail, SMS/MMS, or other equivalent means of electronic communication, commercial communications or information about CHARLY THERAPY products and services according to your tastes and preferences.

Accuracy of the data provided by the Users

The user guarantees the veracity of the personal data provided and undertakes to inform CHARLY THERAPY of any change in them.  The User will be responsible, in any case, for the veracity of the data provided, and CHARLY THERAPY reserves the right to exclude from the services any User who has provided false data, without prejudice to any other actions that may be applicable by law.

It is recommended that Users protect their data with the utmost diligence by using appropriate security tools. CHARLY THERAPY will not be responsible for any theft, illegal modification or loss of data.

Any modification or update of the data must be communicated to CHARLY THERAPY through the means of communication provided in this Privacy Policy.


Data Retention

The protection of the privacy and personal data of the Users is very important to CHARLY THERAPY. Therefore, CHARLY THERAPY makes every effort to prevent the User's data from being misused. Only authorized personnel have access to the User's data.

The User's personal data will be retained for as long as his/her CHARLY THERAPY account remains active for the purposes of the processing for which they have been provided, provided that the User has not revoked his/her consent, requesting the deletion of his/her account or the deletion of certain personal data from the Platform.

Subsequently, if necessary, CHARLY THERAPY will keep the information blocked for the legally established periods.


CHARLY THERAPY undertakes to comply with its obligation of secrecy and confidentiality of personal data in accordance with the provisions of the applicable legislation.


Rights of the users

Users have the right to:

  • Access their personal data;
  • Request rectification of any inaccurate data;
  • Request the deletion of their data;
  • Request that the processing of their data be limited;
  • Oppose the processing of their data;
  • Request the portability of their data.
  • Likewise, Users shall have the right not to be subject to decisions based solely on automated data processing.


The User may exercise all these rights at the following e-mail address: hola@charlytherapy.com indicating the reason for his request and providing a copy of his ID card.


The User can also send his/her request by ordinary mail to the following address:

C/ Zamora 46, 6-3, 08005 Barcelona (Spain).

The communication addressed to CHARLY THERAPY must contain the following information:

  • Name and surname(s) of the User; photocopy of his/her national identity card, or passport or other valid document that identifies him/her.
  • Request in which the request is made.


Without prejudice to any other administrative remedy or legal action, the User shall have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State in which he/she has his/her habitual residence, place of work or place of the alleged infringement, in the event that he/she considers that the processing of his/her personal data is not in compliance with the regulations, as well as in the event that the exercise of his/her rights is not satisfied. The supervisory authority with which the complaint has been lodged will inform the complainant about the course and outcome of the complaint.


Data security

The protection of the privacy and personal data of the Users is very important to CHARLY THERAPY. Therefore, CHARLY THERAPY has taken all measures within its power to prevent your data from being misused, allowing access to them only to authorized personnel.

CHARLY THERAPY maintains adequate security for the protection of personal data in accordance with the applicable legislation and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided by the User through the Platform, without prejudice to inform you that security measures on the Internet are not impregnable.

CHARLY THERAPY undertakes to comply with the duty of secrecy and confidentiality with respect to personal data in accordance with the applicable legislation.

CHARLY THERAPY will not be liable for any damages that may arise from the User's failure to comply with this obligation.


Transfers and / or assignments to third parties

Users are informed that their personal data may not be transferred to third party companies or entities.

Users' data may only be used by CHARLY THERAPY for any use that serves to properly comply with the purposes of the processing of personal data as stated in point 5 of this Privacy Policy.



If you have any questions about our Privacy Policy, please contact us by sending an e-mail to hola@charlytherapy.com.       

Likewise, if you consider that your rights are not properly safeguarded, you have the right to file a complaint with the Spanish Data Protection Agency.


Acceptance and Consent

The User declares to have been informed of the conditions on personal data protection, accepting and consenting to the processing of such data by CHARLY THERAPY, in the manner and for the purposes indicated in this Privacy Policy.



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