Frequently Asked Questions

Delivery is free on orders over €50.

For orders under €50:

Spain: €4.90
All other countries: €5.90

We prepare orders as quickly as possible at our warehouse in Barcelona, Spain. Once your order has been dispatched, you’ll receive a confirmation email with your tracking information.

Delivery times and options depend on the destination country and the delivery method selected. You’ll be able to see the available options and estimated delivery times for your order at checkout.

Once your order leaves our warehouse, you’ll automatically receive an email with your tracking number and all the information you need to follow your delivery.

If you can’t find the email, make sure to check your spam or junk folder too.

We prepare orders quickly so they can be dispatched as soon as possible, which means we can’t guarantee that changes can be made once an order has been placed.

If you need to make a change, email us as soon as possible at hola@charlytherapy.com, including your order number. If your order hasn’t been prepared yet, we’ll do our best to help.

If you’re not available when delivery is attempted, the carrier will provide information on what to do next.

Depending on the carrier and country, they may attempt delivery again or leave your parcel at a nearby collection point.

Check your tracking information to see the options available for your order.

If your parcel isn’t collected within the timeframe specified by the carrier, it may automatically be returned to us.

If this happens, email us at hola@charlytherapy.com with your order number and we’ll be happy to help.

Any costs incurred for returning the parcel to us may be deducted from your refund.

Yes, we deliver to many countries worldwide.

The delivery options and costs available for your destination will be shown at checkout.

Orders delivered outside the European Union may be subject to customs duties, taxes or other import charges imposed by the destination country.

Where applicable, these charges are the customer’s responsibility and are not included in the product price or delivery costs.

You have 14 calendar days from the date you receive your order to request a return.

Items must be returned unused, in perfect condition and in their original packaging.

Before sending your return, email us at hola@charlytherapy.com with your order number and the items you would like to return.

Our team will let you know how to proceed.

Please don’t send your return before contacting us.

You can use the carrier of your choice to send your return. Return delivery costs are the customer’s responsibility, and we recommend keeping your proof of postage and tracking number until your return has been processed.

No. Orders placed on charlytherapy.com must be returned following our online returns procedure.

We don’t currently offer exchanges for online orders.

If you’d like a different style or colour, simply return the original item following our usual returns procedure and place a new order.

Once we receive your return, we’ll check the condition of the items and issue your refund to the original payment method.

Your refund will be processed within a maximum of 15 working days from the date we receive your return. Your bank or payment provider may take a few additional days to show the funds in your account.

If the stated timeframe has passed since we received your return and you still haven’t received your refund, check your original payment method first.

If you still can’t see it, email us at hola@charlytherapy.com with your order number and we’ll look into it for you.

If your return means that your order no longer meets the conditions of a promotion, your refund will be recalculated according to the terms of that promotion.

For example, if you used our 50% off your second pair promotion and return one of the two pairs, the discount will no longer apply and your refund will be adjusted accordingly.

All our sunglasses provide UV400 protection, blocking 100% of UVA and UVB rays. They also comply with current European standards for sunglasses.

Lens categories indicate how much visible light the lenses filter. The higher the category, the less light they let through.

Category 1: Light lenses for low-light conditions.
Category 2: Medium-tinted lenses for moderate light conditions.
Category 3: Darker lenses for bright sunlight.

Most of our sunglasses have category 3 lenses, while some styles with lighter lenses may be category 1 or 2.

You can find the exact lens category for each style on its product page.

All our sunglasses provide UV400 protection. Polarised lenses also reduce glare from surfaces such as water, roads and snow, providing more comfortable vision in bright conditions.

Our reading glasses are available in five strengths: +1.0, +1.5, +2.0, +2.5 and +3.0, with the same strength in both lenses. They’re designed for near vision and are ideal for reading and other close-up activities.

If you’re not sure which strength you need, you can take our reading test to help you find the most suitable option.

You can find the measurements of each style directly on its product page to help you choose the shape and size that suit you best.

We use different materials depending on the style and collection, including polycarbonate, recycled polycarbonate, metal and acetate.

Our sunglasses for children aged 0–6 are made from TPEE, a flexible and durable material particularly suited to little ones.

You can find the material of each style on its product page.

Some of our styles are suitable for prescription lenses. Our acetate sunglasses can be fitted with prescription lenses by your local optician.

Discover all prescription-ready styles in our acetate sunglasses collection.

Keep your glasses in their case when you’re not wearing them and clean the lenses with a soft microfibre cloth.

Avoid harsh cleaning products and never place your glasses lens-side down to help prevent scratches.

Yes. We have sunglasses designed for different age groups: 0–3, 3–6 and 6–12 years.

You can find the recommended age for each style on its product page.

If you purchased your glasses from charlytherapy.com and believe they may have a defect, email us at hola@charlytherapy.com and include:

• Your order number
• A brief description of the issue
• Photos or videos clearly showing the problem

Our team will review your case and let you know what to do next.

Our products are covered by the applicable legal warranty against manufacturing defects and lack of conformity.

The warranty doesn’t cover damage caused by normal wear and tear, improper use, accidents, impacts, scratched lenses, alterations made by third parties or other damage that isn’t the result of a manufacturing defect.

If you bought your Charly Therapy glasses from one of our retailers, please contact the store where you made your purchase first to report any issues or make a warranty claim.

If they’re unable to offer a solution, email us at hola@charlytherapy.com and tell us what happened. We’ll do our best to help find a solution.

Email us at hola@charlytherapy.com with your order number and photos of the item you received.

Our team will review your case and find the most suitable solution.

You can pay for your order using Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna.

Available payment methods may vary depending on your country, and you’ll be able to see all available options at checkout.

Yes. Payments made on charlytherapy.com are processed through secure payment platforms, and your payment information is transmitted securely using encryption.

Check that your payment details are correct, your card is active and you have sufficient funds available.

If the issue continues, we recommend contacting your bank or trying another available payment method.

When you buy two eligible pairs of glasses, you’ll receive 50% off the second pair.

The discount applies to glasses only and is subject to the promotion terms in place at the time of purchase.

Unless otherwise stated, discount codes and promotions cannot be combined.

You can find all our stores on our Charly Therapy Stores page.

No. Purchases made in a physical store must be handled directly by the store where the purchase was made.

The conditions may differ from those that apply to orders placed on charlytherapy.com.

If you have a store and would like to stock Charly Therapy, simply complete the registration form on our PRO website. Once we receive your application, our B2B team will review it and get in touch with you.

→ Complete the registration form

If you’re interested in distributing Charly Therapy, contact our sales team at info@charlytherapypro.com to find out more about our distribution opportunities and terms.

If you already work with Charly Therapy and have a question about your orders, products or professional account, contact our sales team at info@charlytherapypro.com.

If you haven’t found the answer you’re looking for, email us at hola@charlytherapy.com.

If your question is about an order, remember to include your order number so we can help you more quickly.