These General Conditions of Contract (from now on, "CGC") regulate the online purchase service that will allow the contracting of the products and/or services offered on the website www.charlytherapy.com (from now on "the Website") .

VISTACHIC SL, S.L with CIF: B66575275 and registered office at Zamora 46, 6-3, 08005 Barcelona in the province of Barcelona (from now on, CHARLY THERAPY), is the owner of the CHARLY THERAPY brand and supplier of products and/or services , is the owner of the Website and provider of the products and/or services that are marketed through it.

The contractual purchase-sale relationship entails the delivery, in exchange for a price expressly determined on this Website, of a specific product or service.

The purchase through this website implies adherence to the GTC in the version published at the time the Website is accessed, which implies that the user:

- You have read and understand what is stated in this document

- It is a person with sufficient capacity to contract

- Assumes to comply with the obligations contained in the document

The user is responsible for the veracity of the data provided during the online purchase process. Likewise, in the event that contracting on this Website requires user registration, the user has full responsibility for the use and custody of the username and password provided, being responsible for the acts that are carried out with them. The user must warn the provider, as soon as he becomes aware of it, about the loss, disclosure or unauthorized access by a third party to his private registered user area.

CHARLY THERAPY reserves the right to modify these CGC, without affecting the products or services that have been purchased through the Website prior to said modification.


To make purchases on the Website, it is necessary that the address for receiving the package and the billing address are located in one of the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Monaco, Holland, Portugal, Iberian Peninsula and Balearic Islands, Sweden, United Kingdom.

There may be a limit of available units of the products that are marketed through the Website. If this circumstance occurs before finalizing the order, you will be immediately informed, preventing you from completing the purchase process. In the event that the product is not available after the order has been placed, the user will be informed by email or telephone of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order.


All the prices of the products or services of the Website include VAT and any other taxes that may be applicable. In any case, prices will be expressed in Euros (€).

The prices reflected for each product or service do not include shipping, handling, packaging, shipping insurance or any other additional service to the product or service purchased, unless expressly indicated otherwise. Any of these additional expenses that are applicable will be communicated to the user before formalizing the purchase.

The prices applicable to each product or service will be those published on the Website and applied automatically by the contracting process in its last phase. The user assumes that the economic valuation of some of the products or services offered may vary in real time. In any case, this will always be communicated prior to the formalization of the sale.

The user is obliged to pay at the time of placing the order.

All payment will entail the issuance of an invoice in the name of the user. The invoice will be sent to the email address provided by the user and/or delivered together with the purchased product.


Once the order has been formalized, that is, with the acceptance of these GTC and the confirmation of the purchase process, CHARLY THERAPY will always send an email to the user confirming the details of the purchase made.


CHARLY THERAPY will deliver the orders in perfect condition to the address indicated by the user in the corresponding form. If you want the order to be delivered to an address other than the one indicated on the form, you must expressly indicate it in the section provided for this purpose.

CHARLY THERAPY does not assume any responsibility when the delivery of the orders is not carried out as a result of the data provided by the user being false, inaccurate or incomplete, as well as for reasons attributable to the user.

CHARLY THERAPY will adopt all the necessary measures so that the delivery can be made within the agreed period.

CHARLY THERAPY considers the confirmation of payment, by any of the systems that are enabled, a necessary condition to be able to maintain delivery times. However, the terms indicated to the user are an estimate and may vary for reasons of logistics or force majeure. In case of delays, it will be informed in a timely manner.

Each delivery is considered made from the moment in which CHARLY THERAPY or the transport company contracted by it makes the product available to the user.



The legal guarantee is the responsibility of the seller (the retailer) and not the manufacturer or supplier (Charly Therapy) of the product.

In the case of purchases made on the website www.charlytherapy.com, you can use this guarantee by informing Charly Therapy about the lack of conformity by email writing to: hola@charlytherapy.com

- You can return to Charly Therapy, free of charge, any product that is defective or that does not conform to the description made during a period of 2 years from the date of receipt of the product. Taking into account the nature of the products purchased, you have a period of 1 month from when you became aware of the lack of conformity of the product to communicate it to the email hola@charlytherapy.com indicating the defective product or products, attaching photographs and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects appreciated, the purchase order and any other additional documentation that allows the identification of the purchase made.

The regulations establish that if the product does not conform to the description or has a series defect, repair or replacement can be requested free of charge. In the event that this cannot be carried out, either an arrangement, a discount or the return of the garment must be guaranteed


All products sold by Charly Therapy are covered by the legal guarantee of conformity, as well as the guarantee of hidden defects.

The guarantee is only applicable for manufacturing defects.

In any case, Charly Therapy will not be responsible:

- Defects derived from inappropriate, incorrect or abusive use by the Client

- From normal wear and tear or aging of the product

- From a defect caused by lack of care or cleaning

- Negligence or accidents

- The alteration of the product by the Client or a third party

- The instructions of the products are not respected to make proper use of them.

- From any manipulation of the products by an unauthorized third party (for example to change the glass, hinges or other repairs)

Scratches on the crystals, as well as any defect derived from the assembly of crystals by a third party in products, are expressly excluded from the previous guarantees.

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